If you have the time and want to browse our entire range of Name Badges, then start by selecting one of the 6 categories on the home page. You will then be able to view all the products in this category and also filter the results further.
Design/Upload Badges or Signs
Vector File Types
We work with many agencies and companies who have in-house design teams. You are welcome to submit your own name badge or office sign design(s). We can work with the following file types – CorelDRAW, Illustrator, EPS, PDF.
Fonts
We have a wide font library, but it is always best to attach the font file if you have a particular font(s) in mind. Alternatively, please convert all your artwork to curves (CorelDRAW) / Path (Illustrator), but this will limit our ability to make any changes on your behalf. We also recommend that you don’t use cursive fonts. While this effect looks good on digital devices, it does not always read well as a stamp.
Font Size and Line Thickness
We strongly recommend that you don’t go any lower than 6 points and that any lines are at least 0.75pt thick. It is also usually advisable to have a solid line rather than a broken line or dots, but this is dependent on the size.
Borders, Bleed and Safe Area
As we digitally print and cut our full colour domed badges, the registration can sometimes be slightly out (less than 1mm), so we strongly discourage the placing of a border around your full colour domed badge (for laser engraving it is fine). If you absolutely have to place a border, please ensure that it is a thick border that has a sufficient bleed. For the same reason, please ensure any text/images/logos are at least 1mm inside the border of the badge, in the safe printing area.
Images & Logos
For full colour domed badges, please upload a high resolution of your Image or Logo. For laser engraved badges, please upload a black & white vector file. If you aren’t able to create a vector file and only have a high resolution full colour logo or image, please upload it – in most instances we are able to convert this to a suitable vector file for you.
Proofs
In all cases where you upload your own artwork, we will send you a proof and may suggest some changes if the artwork is not suitable or won’t give a crisp and clear impression.
Pricing
VAT
All prices displayed on our site include VAT.
10% Online Order Discount
You automatically qualify for a 10% discount simply by placing your name badge order online through our webshop. The 10% will be taken off and the discounted total displayed at the checkout
Bulk Orders
As we manufacture our own name badges and sell directly to our clients through our online shop, we are able to cut out several layers of middle men. We are therefore able to offer you very competitive prices for bulk orders – please contact us for pricing and include as much information as possible in order for us to give you the best possible quote
Coupon
From time to time, we run specials and promotions on certain products. To access these coupons, please subscribe to our weekly newsletter or follow us on Instagram. We have also negotiated special rates with various member organisations and associations throughout South Africa and have issued a discount code in each case. To claim the discount, simply enter the coupon code at the checkout
Payment
Credit Card / Debit Card
The quickest and simplest is to pay for your order online with your credit or debit card. All card transactions on our site are processed securely by Paygate, the leading payment gateway in South Africa. We do not store any card details on our site. For your protection and ours we have 3D secure / Verified by Visa enabled on our site. If you card is registered for online shopping then you will be asked to enter the relevant 3D secure / Verified by Visa number after you have entered in your credit card details. This two-factor authentication minimises the risk of somebody fraudulently using your credit card. We are notified immediately when the transaction is successfully processed, which means we can send your order to production straight away
EFT Payments
This is one of the most common payment methods used. There may however be a slight delay with your order if we need to wait for the funds to clear into our account. To expedite your order, please use your Invoice Number as the reference number when doing the transfer. It will also help if you could email proof of payment to office@namebadgesa.co.za
Cash or Cheque Deposit
This is our least favourite payment method, as it results in a delay in sending your order to production. For a cash deposit, especially with large orders, we need to wait until the funds have fully cleared into our account. Sometimes this can take one or two working days. A cheque deposit will take a minimum of 7 days to clear into our account and is therefore not recommended.
Lead Time & Delivery
Standard Lead Time
We offer the following rates for delivery within South Africa:
Free delivery for orders over R1150 (including VAT)
R95 for courier economy service (2-3 working days)
R120 for courier express service (1-2 working days – CPT/JHB/PTA/DBN/BFN)
Orders placed, confirmed and paid before 1pm (Monday to Friday), will be manufactured and dispatched the same day, and delivered by one of our courier partners – Collivery | Dawn Wing | The Courier Guy | Rhenus Express
Courier transit times to main centres are 1-2 working days and to regional areas, 2-3 working days. If you are in an outlying area that is not serviced regularly by our courier partners, the transit times will be slightly longer. If you are in Southern Africa (Namibia/Zimbabwe/Mozambique/Botswana), please contact us for a delivery quote. Alternatively, you can send your own courier to collect your order, or we can send the order to your freight forwarder in Johannesburg.
We currently do not deliver to any other countries, due to the high international freight costs.
Returns
There is a mistake with my order
Our goal is to offer you a seamless, end-to-end service. Our online ordering system and internal processes, drastically reduce the chances of mistakes occurring, but we accept that things can occasionally go wrong. If you do find a mistake with your order (typo, layout or incorrect size/type of stamp), please let us know immediately per email. It is helpful in these instances, if you can give us a detailed description of what the error is and send us a picture (if relevant/possible). If the mistake was on our side, we will rectify it immediately. If the mistake was from your side, we will try and work with you to come up with a solution that is quick and financially fair to both of us.
My order got damaged in transit
We take great care in packaging all our orders, but occasionally an order is damaged in transit. Our first priority in this instance is to remake the damaged stamp(s) and or embosser(s) and get them to you as fast as possible. Please pop us an email as soon you receive your order if some/all of the contents of the parcel was damaged in transit. Please attach a picture of the damaged goods, as we will subsequently need to put in a claim with our in-transit insurers.
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