FAQ

• Product Selection
  • Select Category
    • If you have the time and want to browse our entire range of Name Badges, then start by selecting one of the 6 categories on the home page. You will then be able to view all the products in this category and also filter the results further.
• Design/Upload Badges or Signs
  • Vector File Types
    • We work with many agencies and companies who have in-house design teams. You are welcome to submit your own name badge or office sign design(s). We can work with the following file types – CorelDRAW, Illustrator, EPS, PDF.
  • Fonts
    • We have a wide font library, but it is always best to attach the font file if you have a particular font(s) in mind. Alternatively, please convert all your artwork to curves (CorelDRAW) / Path (Illustrator), but this will limit our ability to make any changes on your behalf. We also recommend that you don’t use cursive fonts. While this effect looks good on digital devices, it does not always read well as a stamp.
  • Font Size and Line Thickness
    • We strongly recommend that you don’t go any lower than 6 points and that any lines are at least 0.75pt thick. It is also usually advisable to have a solid line rather than a broken line or dots, but this is dependent on the size.
  • Borders, Bleed and Safe Area
    • As we digitally print and cut our full colour domed badges, the registration can sometimes be slightly out (less than 1mm), so we strongly discourage the placing of a border around your full colour domed badge (for laser engraving it is fine). If you absolutely have to place a border, please ensure that it is a thick border that has a sufficient bleed. For the same reason, please ensure any text/images/logos are at least 1mm inside the border of the badge, in the safe printing area.
  • Images & Logos
    • For full colour domed badges, please upload a high resolution of your Image or Logo. For laser engraved badges, please upload a black & white vector file. If you aren’t able to create a vector file and only have a high resolution full colour logo or image, please upload it – in most instances we are able to convert this to a suitable vector file for you.
  • Proofs
    • In all cases where you upload your own artwork, we will send you a proof and may suggest some changes if the artwork is not suitable or won’t give a crisp and clear impression.

• Pricing
  • VAT
    • All prices displayed on our site include VAT.
  • 10% Online Order Discount
    • You automatically qualify for a 10% discount simply by placing your name badge order online through our webshop. The 10% will be taken off and the discounted total displayed at the checkout
  • Bulk Orders
    • As we manufacture our own name badges and sell directly to our clients through our online shop, we are able to cut out several layers of middle men. We are therefore able to offer you very competitive prices for bulk orders – please contact us for pricing and include as much information as possible in order for us to give you the best possible quote
  • Coupon
    • From time to time, we run specials and promotions on certain products. To access these coupons, please subscribe to our weekly newsletter or follow us on Instagram. We have also negotiated special rates with various member organisations and associations throughout South Africa and have issued a discount code in each case. To claim the discount, simply enter the coupon code at the checkout
• Payment
  • Credit Card / Debit Card
    • The quickest and simplest is to pay for your order online with your credit or debit card. All card transactions on our site are processed securely by Paygate, the leading payment gateway in South Africa. We do not store any card details on our site. For your protection and ours we have 3D secure / Verified by Visa enabled on our site. If you card is registered for online shopping then you will be asked to enter the relevant 3D secure / Verified by Visa number after you have entered in your credit card details. This two-factor authentication minimises the risk of somebody fraudulently using your credit card. We are notified immediately when the transaction is successfully processed, which means we can send your order to production straight away
  • EFT Payments
    • This is one of the most common payment methods used. There may however be a slight delay with your order if we need to wait for the funds to clear into our account. To expedite your order, please use your Invoice Number as the reference number when doing the transfer. It will also help if you could email proof of payment to office@namebadgesa.co.za
  • Cash or Cheque Deposit
    • This is our least favourite payment method, as it results in a delay in sending your order to production. For a cash deposit, especially with large orders, we need to wait until the funds have fully cleared into our account. Sometimes this can take one or two working days. A cheque deposit will take a minimum of 7 days to clear into our account and is therefore not recommended.

• Lead Time & Delivery
  • Standard Lead Time
    • For most orders, if you order and pay before 1pm on a weekday, we will manufacture your name badge(s) and dispatch per courier the following working day. If you are in a main centre, you can then expect delivery in 2-3 working days. If you are outside of a main centre, the courier transit time is normally 3-4 working days. If you are in a remote area, we may need to send your order with either Pargo (collect at your nearest pick-up-point- 2000+ in South Africa) or Speed Services (collect from your nearest Post Office). We will let you know what the quickest option is.
  • Large Orders / Complex Orders
    • We currently have three Trotec Laser Engravers and a team dedicated to Name Badges and Office Signs, but for large orders we may need some more time to manufacture your badge or sign order. We will let you know what the lead time is when we generate your quotation. Similarly, if we need to spend time with your artwork, it may add an additional day to the standard lead time.
  • Free Delivery
    • To quality for FREE courier delivery, simply spend R1000 or more (calculated after any applicable discounts). For orders under R1000, we charge a flat delivery rate of R95 per delivery, regardless of the weight or destination in South Africa.
  • International Delivery
    • We use DHL for all our International Deliveries. Please contact us for a delivery quote as the cost is dependent on the weight of the consignment, size of the parcel(s) and the destination. Please note that any VAT or duties will be for your account.
  • Which Courier Company do we use?
    • We carefully select our courier partners at the beginning of each year. Our selection process is based on who offers the best service to particular areas at a competitive price. We also place high importance on their online track and trace system, as well as the ability to quickly escalate and resolve any problem deliveries.
  • Special Deliveries
    • It is possible to request a special delivery (Early Bird, Saturday and even Same Day). It is important to note that if we are able to assist, there will be an additional charge, which we will quote you in advance for. It is equally important to note that we rely on third party couriers to do all our deliveries. Although we have very good relationships with all of them, things can and do go wrong from time to time – especially with special deliveries as there are no margins for missed connections.
  • How do I Track My Parcel?
    • Since we use a carefully selected mix of courier partners, based on where the consignment is going, the weight of the consignment and the delivery service, it is easiest if you contact us directly to track your parcels. We are always happy to help and can usually give you an answer over the phone, Live Chat or per reply email within seconds. Please have your order number and/or tracking number handy should you have a query.
• Returns
  • There is a mistake with my order
    • Our goal is to offer you a seamless, end-to-end service. Our online ordering system and internal processes, drastically reduce the chances of mistakes occurring, but we accept that things can occasionally go wrong. If you do find a mistake with your order (typo, layout or incorrect size/type of stamp), please let us know immediately per email. It is helpful in these instances, if you can give us a detailed description of what the error is and send us a picture (if relevant/possible). If the mistake was on our side, we will rectify it immediately. If the mistake was from your side, we will try and work with you to come up with a solution that is quick and financially fair to both of us.
  • My order got damaged in transit
    • We take great care in packaging all our orders, but occasionally an order is damaged in transit. Our first priority in this instance is to remake the product(s) and get them to you as fast as possible. Please pop us an email as soon you receive your order if some/all of the contents of the parcel was damaged in transit. Please attach a picture of the damaged goods, as we will subsequently need to put in a claim with our in-transit insurers.